Frequently Asked Questions

Active participation in ILL

Can libraries opt in or out of ILL?
Yes – you can ask for a suspension for any period.  We have not heard of any public library deciding to no longer participate beyond a temporary suspension.

Sending ILL by Canada Post

How do we send items by Canada Post?
  • All items must be shipped at Library Book Rate, via Canada Post. Library Book Rate labels are created using the Library Materials Shipping Tool (LMST)
  • Lender must pay. The Shipping Tool is designed that way for ALL of Canada
    • Fill in the appropriate fields in the tool, including weight and dimensions
    • Print label and affix to parcel; if using stamps apply required postage
    • Drop off at a post office or in a street letter box

Postage Costs & Rebates

How does the postage rebate work?

SOLS provides partial rebates to public libraries for delivery of interlibrary loan material through Canada Post.  The yearly rebate rate is dependent on the total volume of items shipped across the system. Payments are made in January and are based on the previous year’s volume.  The reimbursement rate in 2019 was $2.00 per VDX loan.

Managing ILL Requests & Statistics

Can libraries place limitations on the items they are willing to loan e.g. by types of materials, date of publication, etc?

VDX can do Format deflection based on the Item Formats available in VDX, but date of publication cannot be configured.  Please contact HelpDesk to discuss your options and set up deflection.

Webinar - The New ILLO Landscape

This is a recording of a webinar offered in June 2019, discussing the changes to interlibrary loan policies and practices going forward.  Libraries were asked to submit questions in advance, which we addressed in the webinar and have included in the Q & A above.

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